RETURN POLICY

Money Back Guarantee. 

Customers may cancel their orders, prior to shipment, for a refund less a 3.3% fee to cover the credit card charges incurred.

Returns on service and repair parts will not be accepted unless they were recommended by Dustin during a Tech Support service call.

Confirmation of fitment and compatibility is the responsibility of the buyer unless there is a corresponding Tech Support service session with Dustin.

Once the freeze dryer(s) ships, if it is within 30 days of ship date, customers may return their freeze dryers for a refund less shipping costs and less a restocking fee of 15%.